Introduction
Sahllah provides services designed to help businesses plan, manage, and improve the reach of online advertising. By accessing our website, creating an account, purchasing a subscription, or using our services, you agree to these Terms and Conditions.
Use of the Service
You must provide accurate, current, and non-misleading information when creating or managing advertisements and campaigns through Sahllah. We may review, pause, reject, or remove content that appears unlawful, misleading, harmful, technically unsafe, or inconsistent with these Terms or the policies of connected advertising platforms.
Content and Intellectual Property
You remain responsible for the text, images, graphics, videos, trademarks, and other materials you provide. You confirm that you have the rights and permissions needed to use them. You grant Sahllah a limited, non-exclusive licence to process, format, transmit, and display that content only as necessary to provide the requested services.
Advertising Platforms and Results
Advertising services may rely on third-party platforms such as Meta, Google, TikTok, and other providers. Their policies, approvals, availability, pricing, and technical systems are outside Sahllah's control. Sahllah does not guarantee approval of an advertisement, a specific reach, sales result, return on advertising spend, or uninterrupted availability of a third-party platform.
Automated Assistance and Communications
Sahllah may use automated workflows and artificial intelligence to answer preliminary questions, collect business requirements, arrange meetings, and send confirmations or follow-ups through WhatsApp or email. Automated responses are informational and do not constitute a binding quotation, contract, legal advice, or final commitment. Final scope, price, and delivery dates require confirmation by an authorised Sahllah representative.
Privacy
Your use of Sahllah is also subject to our Privacy Policy. Please review it to understand how we collect, use, disclose, retain, and protect personal information.
Payments, Subscriptions, and Refunds
Where services are provided through a subscription, you are responsible for paying the applicable fees and renewing the subscription when due. Prices, billing periods, and included services will be shown before purchase or agreed in writing. Refunds, if available, are handled according to the applicable package, written proposal, and mandatory consumer protection requirements.
User Rights and Account Responsibilities
You may request access to, correction of, or deletion of eligible personal information, and you may opt out of marketing communications. You are responsible for safeguarding your account credentials and for activity carried out through your account. Notify us promptly if you suspect unauthorised use.
Acceptable Use
You must not use Sahllah to distribute unlawful, fraudulent, deceptive, infringing, abusive, discriminatory, malicious, or prohibited content. You must not interfere with the platform, attempt unauthorised access, introduce harmful code, or use the service in a way that violates applicable law or third-party platform policies.
Security and Service Availability
We use reasonable administrative and technical safeguards designed to protect information. No online system can be guaranteed completely secure or continuously available. We may suspend access for maintenance, security, legal compliance, or technical reasons.
Limitation of Liability
To the extent permitted by applicable law, Sahllah is not responsible for indirect, incidental, special, or consequential loss arising from third-party platform decisions, advertising performance, interrupted services, inaccurate information supplied by a user, or unauthorised use outside our reasonable control.
Changes to These Terms
We may update these Terms from time to time. Material changes will be communicated through the website or another reasonable channel. Continued use after the effective date of updated Terms constitutes acceptance of the revised Terms.
Governing Law
These Terms are governed by the applicable laws and regulations of the Kingdom of Saudi Arabia, without limiting any mandatory rights available to consumers under applicable law.
Questions about these terms?
For questions about these Terms or for technical support, contact Sahllah at